Patient Feedback
Your feedback helps us improve our services and patient care
We Value Your Feedback
At North Shore Medical Centre, we are committed to providing the highest quality healthcare services. Your feedback is essential in helping us understand what we're doing well and where we can improve.
We welcome all types of feedback, including compliments, suggestions for improvement, and concerns about our services.
Leave a Review
Share your experience with other patients by leaving a review on our online platforms:
How to Provide Feedback
By Phone
Call our reception team:
07 5448 9200
Monday - Friday: 8:00 AM - 5:00 PM
By Email
Send your feedback to our Practice Manager at:
manager@nsmedical.com.au
Types of Feedback We Welcome
Compliments
- Excellent service experiences
- Staff recognition
- Positive treatment outcomes
- Facility improvements you've noticed
Suggestions
- Service improvements
- Facility enhancements
- New services you'd like to see
- Process improvements
Concerns
- Service quality issues
- Communication problems
- Appointment scheduling concerns
- Billing or administrative issues
Our Commitment to You
When you provide feedback, we commit to:
- Acknowledging your feedback
- Investigating any concerns thoroughly and fairly
- Keeping you informed of any actions taken
- Using your feedback to improve our services
- Maintaining confidentiality and treating you with respect
Thank You
We genuinely appreciate the time you take to provide feedback. Your input helps us continue to improve our services and ensure we're meeting the healthcare needs of our community. Every piece of feedback is valuable to us, whether it's a compliment, suggestion, or concern.